Vono Ezzy-Mattress in a Box Terms & Conditions
1.1 Our Website is provided to you by Slumberland Marketing Sdn Bhd, a company registered in Malaysia under registration number 238828-V. Throughout the site, the terms “we,” “us,” and “our” refer to the Company. Our registered office is at Lot 7, Jalan P/1, Bangi Industrial Estate, 43650 Bandar Baru Bangi, Selangor Darul Ehsan.
1.2 We may change these terms at any time without notice by updating the terms shown on our Website. It is your responsibility to review our Website terms each time you enter our Website to ensure you are aware of our latest terms and conditions. Your use of our Website after a change has been made signifies your acceptance of the revised terms.
Using our website
2.1 You, as the user of our Website (hereby referred to on this site as “you,” “your,” and “yourself”), can use our Website for your own personal non-commercial use.
2.2 You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity.
Risk and liability
4.1 We are only liable to you in connection with your use of our Website for losses which you suffer as a direct result of our breach of these terms. We shall not be liable for any indirect, special, incidental or consequential damage or loss or for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
4.2 You acknowledge that we cannot guarantee that our Website will:
- a) stay the same as we might change or remove it or make access to it subject to registration or charges;
- b) be compatible with all or any hardware or software which you may use;
- c) be available all the time or at any specific time;
- d) be accurate and up to date; or
- e) be error-free or free of viruses, electronic bugs, Trojan horses or other harmful components and you must take your own precautions accordingly.
4.3 You also acknowledge that
- a) we cannot guarantee the speed or security of our Website; and
- b) we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that can be traced to our Website to the fullest extent permissible by law.
- c) All successful orders and transactions are non – refundable except for unforeseen payment issues such as double payments.
5.1 When you visit our Website, or send us e-mails, you are communicating with us electronically. In doing so, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our Website.
5.2 You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
6.1 All text, images, graphics, animation, videos, music, sounds and other materials on our Website (“Materials”) are subject to the copyrights and other intellectual property rights of Slumberland Marketing Sdn Bhd, its affiliated companies and its licensors. Slumberland Marketing Sdn Bhd owns the copyrights in the selection, coordination and arrangement of the Materials. Any of the Materials may be neither copied for commercial use or distribution nor modified or reposted to other sites.
7.1 We reserve all Rights in and to the vono.com.my domain name and all related domains and sub-domains, the name “Vono”, our logo and our service marks, brand names, trading names and/or trademarks appearing on our Website. Other trademarks, products and company names mentioned on our Website may be the trademarks of their respective owners or licensors and the Rights in such marks are reserved to their respective owners or licensors.
7.2 Nothing in these terms should be construed as granting any licence or right to use any such trademark or domain name.
Shipping and delivery
9.1 Please see our Shipping and Delivery for further details.
10.1 Please see our Warranty for further details.
The Warranty Period is only applicable at the country of purchase to the first/original purchaser of the Product. The purchaser shall furnish the proof of purchase with the original receipt to us. This warranty is not transferrable.
Please share your details, capture images of the mattress (including the FRONT, BACK, LEFT, RIGHT, TOP, BOTTOM view of mattress) and email it to firstname.lastname@example.org.
Linking to our website
11.1 You may link to any page of our Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it.
11.2 You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.3 You must not remove, obscure or modify in anyway any advertisements, copyright notice, or other information on our Website. Our Website must not be framed on any other site.
11.4 If you would like to link to our Website for commercial purposes or any purpose not included above, please contact us using the details below.
11.5 We reserve the right to withdraw linking permission at any time and without notice.
Enquiries and complaints
13.1 If you have an enquiry or complaint about our Website, you should contact our customer services department at email@example.com and we will try to answer your enquiry or resolve any complaint as soon as possible.
14.1 You agree to indemnify, defend, hold harmless Vono its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of our Website or your breach of these Terms and Conditions.
100-night trial period
The 100 nights trial period is only applicable for our Vono Ezzy mattress in box (MIB) range. Within 100 days of purchase, if by any reasons whatsoever, you are not fully satisfied with your Vono Ezzy, you may let us know by sending us an email to firstname.lastname@example.org and we’ll make arrangement for your mattress to be picked up from your location. After we collected the mattress and conduct a full inspection to our satisfaction, the total payment you made to Slumberland Marketing Sdn Bhd will be refunded to you.
By purchasing Vono Ezzy, you are also bound to the following Terms & Conditions:
- The 100-night trial commences from the day you receive your mattress through delivery.
- In order to be eligible for a return, you must be a full-paying Vono customer and have been sleeping on your mattress for a minimum of 25 days. This is because it will take 3-4 weeks for your body to adjust and break-in to a new mattress, therefore, please try the mattress for at least 25 days before you make a return request.
- You can also opt for an exchange* with Vono product of equivalent or higher value than the Vono Ezzy MIB you purchased. There will be no refund for the balance difference for an exchange that is of lower value than Vono Ezzy MIB.
- In order to be eligible for a return / refund, or an exchange, the mattress must be purchased from Vono Exclusive Stores & Authorized resellers.
- To make a return request, send us an email with your order number and reason for returning to email@example.com
- A return request made after 100 nights from date of receiving will not be entertained.
- Please attach the receipt or proof of purchase along with your return request. You are also required to state your availability for the scheduled pickup time of your mattress.
- If we could not reach you or did not receive any response from you after reasonable attempts to contact you with regards to your return request after the 100-night trial period, you will no longer be eligible for a return / refund request.
- The 100-night trial is limited to one (1) mattress per household only and is applicable for your first mattress purchase
- Purchase of incorrect size are NOT eligible for a return request.
- Any subsequent purchase of Vono Ezzy mattress from the same customer will not be eligible for 100-night trial period. Customers may be identified by customer name, delivery address, phone number, email address, or by any other means.
- Vono will only accept return request for 1st time buyer of Vono Ezzy.
- We reserve the complete right to refuse any return request If we have reasonable grounds to believe that you are returning the mattress for reasons other than being genuinely dissatisfied with the product.
- The returned mattress must be in good condition. If mattress is found with severe liquid spillage, stains or damage during the inspection process, it will not be granted a refund. Please note that the returned mattress will not be resold.
- When returning the mattress, make sure that the mattress is wrapped up securely using either its original plastic or any suitable plastic cover to protect and avoid the product from getting soiled or damaged during transportation. We will charge a compensation fee of RM500 for cleaning and repairs purposes should the product reached us with no proper wrapping. The fee will be deducted promptly from the refund amount.
- When indicating the pickup address, please make sure that it is the same as the original delivery address. The return is only valid in territories where Vono sells and ships.
- In the event that you are not at home at the moment of the scheduled pickup and that our third-party courier has to reschedule another visit, a compensation fee (RM150 for areas within Klang Valley; RM250 for areas outside of Klang Valley) will be charged to you. The fee will be deducted promptly from the refund amount.
- If the product you pre-order is out-of-stock at the moment of the purchase, the 100-night trial period will be counted from the date of shipping (or the order is received).
- A full refund (with the deduction of any applicable fees) will be issued after we have collected the mattress back to our warehouses or facilities, and completed the necessary inspection.
- The refund will be issued in the same method of payment as your original payment, either credit to the original card, or the account that you have used to purchase it online.
- The mattress will auto reform or expand into a mattress shape after opening. If the mattress does not expand to at least 95% reform rate after 3 days, Vono will offer an exchange. Please send us an email with your order number for the exchange to firstname.lastname@example.org.
* Only applicable from 11 November 2021 to 31 January 2022.