Shipping & Delivery
This page forms the Shipping and Delivery details and in accordance with which we supply Products (each a “Product”) listed on our website www.vono.com.my (our “Website”) to you. Please take some time to read these terms before ordering any Products from our Website. By ordering any of our Products, you agree to be bound by these terms.
1.1 Following the most recent Movement Control Order restrictions by the government, kindly be informed that we are experiencing delivery delays for online orders.
1.2 Delivery Charges are as below:
Mattresses – RM200 delivery charge for purchases below RM2500 Free Delivery for purchases above RM2500
Accessories – RM10 delivery charge
1.3 The delivery is made by our own delivery team or our respective courier service partners.
1.4 Please note that we currently only deliver to West Malaysia.
1.5 We aim to deliver our Product to your delivery address when the products is in stock within 14 working days.
1.6 We shall notify you in case there is late delivery due to unforeseen circumstances. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
1.7 Upon receiving of our Product, you may be required to sign for confirmation of receiving your order. Upon signing, you confirm that your order is received without any damages. You may contact Vono Customer Service Team at 03-8925 5576 or email@example.com for further assistance.
1.8 If you wish to change your order delivery date, kindly inform Vono Customer Service Team at 03-8925 5576 or firstname.lastname@example.org. Change of delivery dates and times are entirely subject to availability and scheduling by our delivery team. Delivery team will contact customers after their purchase to arrange the delivery. Vono may charge additional delivery fees for any last-minute change of delivery date and time.